Refund and Return Policy

Our Commitment to Your Satisfaction

At HOYER FAMILY SAFFRON LLC, your satisfaction is at the heart of everything we do. We take pride in offering premium Black Tea, Green Tea, Oolong Tea, and White Tea, sourced from the finest estates and packaged with care to deliver an exceptional tea-drinking experience. Based in Coral Springs, Florida, we serve tea enthusiasts across the United States and around the world, and we’re committed to ensuring that every purchase meets your expectations. Our Refund and Return Policy is designed to be transparent, fair, and customer-focused, giving you peace of mind when shopping at hoyerfamily.shop.

We understand that sometimes a product may not meet your expectations or may arrive with an issue. That’s why we’ve created a straightforward and hassle-free process for returns and refunds, backed by our secure payment platform, Stripe, which ensures fast and reliable refund processing. Whether you’re in the U.S. or ordering internationally, our team is here to assist you every step of the way. If you have any questions about our policy or need help with a return, contact us at +842484953245 or hoyerfamilysaffron@gmail.com—our 24/7 customer service team is ready to help.

Our Refund and Return Promise

At HOYER FAMILY SAFFRON LLC, we stand behind the quality of our teas and the integrity of our service. Our Refund and Return Policy is built on the following principles:

  • Customer Satisfaction: We want you to love every sip of our teas. If something isn’t right, we’ll work with you to make it right.

  • Transparency: Our policy is clear and easy to understand, with no hidden conditions or fine print.

  • Efficiency: Thanks to our partnership with Stripe, eligible refunds are processed quickly, typically within 5-10 business days.

  • Global Support: Whether you’re in Florida or halfway across the globe, we offer clear guidelines for returns and refunds, tailored to both domestic and international customers.

This policy applies to all purchases made through hoyerfamily.shop, whether you’re buying for yourself or as a gift. Below, we outline the details of our refund and return process, including eligibility, steps to follow, and how we handle special cases.

Eligibility for Refunds and Returns

To ensure a fair and efficient process, we’ve outlined the conditions under which refunds and returns are accepted. Please review the following criteria to determine if your order is eligible:

1. Damaged or Defective Products

We take great care to ensure that every package of Black Tea, Green Tea, Oolong Tea, or White Tea arrives in perfect condition. However, if your product arrives damaged, defective, or otherwise compromised, you are eligible for a full refund or replacement. Examples include:

  • Damaged packaging that affects the quality of the tea (e.g., torn or crushed containers).

  • Products that are spoiled or contaminated upon arrival.

  • Manufacturing defects, such as improper sealing or labeling errors.

To qualify, you must notify us within 7 days of receiving your order. Please contact our customer service team at hoyerfamilysaffron@gmail.com with your order number and photos of the damaged or defective product.

2. Incorrect Orders

If you receive an item that is different from what you ordered (e.g., you ordered Green Tea but received Oolong Tea), we’ll provide a full refund or send the correct product at no additional cost. Please notify us within 7 days of delivery, and we’ll arrange for the return of the incorrect item and the delivery of the correct one.

3. Customer Satisfaction Guarantee

We’re confident in the quality of our teas, but if you’re not completely satisfied with your purchase for any reason, you may be eligible for a refund or exchange, provided the product is unopened and in its original condition. This applies to:

  • Unopened packages of tea returned within 14 days of delivery.

  • Products in their original, undamaged packaging with all labels and seals intact.

Please note that due to the nature of food products, we cannot accept returns of opened or used teas unless they are damaged or defective.

4. Non-Refundable Items

To maintain hygiene and safety standards, the following items are not eligible for refunds or returns unless they are damaged or defective:

  • Opened or partially used tea products.

  • Products that have been tampered with or improperly stored after delivery.

  • Gift cards or promotional items.

If you’re unsure whether your item qualifies for a refund or return, please contact our customer service team, and we’ll guide you through the process.

How to Request a Refund or Return

We’ve made the refund and return process as simple as possible. Follow these steps to initiate a return or refund:

  1. Contact Our Customer Service Team:

    • Reach out to us at hoyerfamilysaffron@gmail.com or call +842484953245 within the specified time frame (7 days for damaged/incorrect items, 14 days for satisfaction-based returns).

    • Provide your order number, a description of the issue, and any relevant photos (e.g., for damaged products).

    • Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.

  2. Package the Item:

    • Securely package the item in its original packaging, ensuring it is protected for transit.

    • Include a copy of your order confirmation and the RMA number in the package.

  3. Ship the Item:

    • For eligible returns, we’ll provide a prepaid return shipping label for U.S. customers. International customers may need to cover return shipping costs, depending on the reason for the return.

    • Drop off the package at an authorized shipping carrier (e.g., USPS) and retain the tracking number for your records.

  4. Receive Your Refund or Replacement:

    • Once we receive and inspect the returned item, we’ll process your refund or send a replacement within 5-10 business days.

    • Refunds are issued to the original payment method via Stripe, ensuring a secure and efficient process.

If you have any questions or need assistance during the return process, our customer service team is available 24/7 to guide you.

Refund Processing

We use Stripe, a trusted payment platform, to process all refunds quickly and securely. Here’s what you can expect:

  • Processing Time: Refunds are typically processed within 5-10 business days of receiving the returned item. The exact time may vary depending on your bank or payment provider.

  • Refund Method: Refunds are issued to the original payment method used for the purchase (e.g., credit/debit card, Apple Pay, Google Pay).

  • Confirmation: You’ll receive an email confirmation once your refund has been processed, including details of the amount refunded.

  • Partial Refunds: In some cases, such as partial returns or promotional discounts, a partial refund may be issued. Our team will communicate this clearly during the process.

If you don’t see your refund within the expected time frame, please contact us, and we’ll work with Stripe to resolve the issue promptly.

International Returns

For our international customers, we strive to make the return process as smooth as possible. However, please note the following:

  • Eligibility: International returns are subject to the same eligibility criteria as domestic returns (e.g., damaged, defective, or incorrect items within 7 days; unopened items within 14 days).

  • Shipping Costs: International customers may be responsible for return shipping costs, unless the return is due to our error (e.g., incorrect or damaged items). In such cases, we’ll provide a refund for reasonable shipping expenses.

  • Customs and Duties: Refunds do not include customs duties or taxes paid on the original shipment, as these are determined by local regulations. We recommend checking with your local customs office for details.

  • Process: Contact our team to initiate an international return, and we’ll provide detailed instructions, including the return address and any necessary customs documentation.

For more information on international shipping and returns, visit our Shipping Policy or contact us at +842484953245.

Why Trust HOYER FAMILY SAFFRON LLC?

Our Refund and Return Policy is just one part of our commitment to delivering an exceptional customer experience. Here’s why tea lovers worldwide choose us:

  • Premium Quality Teas: Our Black Tea, Green Tea, Oolong Tea, and White Tea are sourced from the finest estates, ensuring unmatched flavor and freshness.

  • Customer-Centric Approach: From easy returns to fast refunds, we put your satisfaction first.

  • Secure Transactions: Our partnership with Stripe ensures that all payments and refunds are processed securely.

  • Global Reach: With reliable shipping to the U.S. and international destinations, we make it easy for tea lovers everywhere to enjoy our products.

We’re here to ensure that your experience with HOYER FAMILY SAFFRON LLC is as delightful as the teas we offer. If you have any questions about our Refund and Return Policy or need assistance, don’t hesitate to reach out at +842484953245 or hoyerfamilysaffron@gmail.com. Thank you for choosing HOYER FAMILY SAFFRON LLC—let’s brew something extraordinary together!