Shipping Policy

Reliable Delivery for Your Premium Teas

At HOYER FAMILY SAFFRON LLC, we are dedicated to delivering the finest Black Tea, Green Tea, Oolong Tea, and White Tea directly to your door, no matter where you are in the world. Based in Coral Springs, Florida, at 3175 NW 114th Lane, Coral Springs, FL 33065, we take pride in offering a seamless and reliable shipping experience to tea enthusiasts across the United States and select international destinations. Our Shipping Policy is designed to be transparent, customer-focused, and efficient, ensuring that your order arrives promptly and in perfect condition.

We understand that receiving your premium teas quickly and safely is an essential part of your shopping experience. That’s why we’ve partnered with trusted shipping carriers and streamlined our processes to provide fast, trackable, and cost-effective delivery options. Whether you’re enjoying free shipping on U.S. orders over $35 or ordering internationally, we’re committed to making your experience with hoyerfamily.shop exceptional. If you have any questions about our shipping process, our 24/7 customer service team is here to assist at +842484953245 or hoyerfamilysaffron@gmail.com.

Our Shipping Commitment

Our Shipping Policy reflects our dedication to quality, reliability, and customer satisfaction. Here’s what you can expect when you order from HOYER FAMILY SAFFRON LLC:

  • Fast Order Processing: Orders are typically processed within 24 hours (excluding weekends and holidays), ensuring your teas are shipped as quickly as possible.

  • Free U.S. Shipping: We offer free standard shipping on all U.S. orders over $35, making it easy to stock up on your favorite teas.

  • Reliable Global Delivery: We ship to select international destinations with clear pricing and delivery timelines, so tea lovers worldwide can enjoy our products.

  • Trackable Shipments: Every order comes with a tracking number, allowing you to monitor your package’s journey from our warehouse to your doorstep.

  • Secure Packaging: Our teas are packaged in eco-friendly, protective containers to ensure they arrive fresh and undamaged.

This policy applies to all orders placed through hoyerfamily.shop. Below, we outline the details of our shipping process, including domestic and international options, processing times, and how we handle special cases like lost or damaged shipments.

Order Processing

Once you place an order at hoyerfamily.shop, our team works quickly to prepare it for shipment. Here’s how it works:

  • Processing Time: Orders are processed within 24 hours of placement, Monday through Friday, excluding U.S. federal holidays. Orders placed after 5:00 PM EST or on weekends/holidays will be processed the next business day.

  • Order Confirmation: You’ll receive an email confirmation with your order details, including the products purchased, shipping address, and estimated delivery date.

  • Payment Verification: We use Stripe to process all payments securely. Orders are only processed after payment is confirmed. If there’s an issue with your payment, we’ll contact you promptly to resolve it.

  • Inventory Availability: In rare cases, a product may be out of stock. If this occurs, we’ll notify you immediately and offer a replacement, refund, or estimated restock date.

Once your order is processed, you’ll receive a shipping confirmation email with a tracking number and carrier details.

Domestic Shipping (United States)

We’re proud to offer fast and reliable shipping to all 50 U.S. states, including Alaska and Hawaii. Here are the key details:

  • Free Shipping: Free standard shipping is available on all U.S. orders over $35. This applies to orders shipped to a single address and cannot be combined with other promotions unless specified.

  • Standard Shipping Rates: For orders under $35, standard shipping rates start at $5.99, depending on your location and order weight. Exact costs are displayed at checkout.

  • Delivery Time: Standard shipping typically takes 3-7 business days, depending on your location. Expedited options (e.g., 2-day or overnight shipping) are available at checkout for an additional fee.

  • Carriers: We partner with trusted carriers like USPS, FedEx, and UPS to ensure reliable delivery. You’ll receive a tracking number to monitor your package’s progress.

  • Shipping Restrictions: Some remote areas (e.g., certain parts of Alaska or Hawaii) may have longer delivery times or additional fees. These will be clearly displayed at checkout.

International Shipping

We’re thrilled to bring our premium teas to customers worldwide. We ship to select international destinations, with clear pricing and delivery timelines provided at checkout. Here’s what you need to know:

  • Supported Countries: We currently ship to countries including Canada, the United Kingdom, Australia, Japan, and many others in Europe, Asia, and beyond. Check the shipping options at checkout for a full list of supported destinations.

  • Shipping Rates: International shipping rates vary based on the destination, order weight, and shipping method. Rates start at $15.00 and are displayed at checkout. We do not offer free shipping on international orders.

  • Delivery Time: International deliveries typically take 7-21 business days, depending on the destination and customs processing. Delays may occur due to local customs regulations, which are beyond our control.

  • Customs and Duties: International orders may be subject to customs duties, taxes, or fees imposed by your country. These are the responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs office for details.

  • Tracking: All international orders include a tracking number, though tracking availability may vary by country and carrier.

For specific questions about international shipping, contact us at +842484953245 or hoyerfamilysaffron@gmail.com.

Tracking Your Order

Once your order ships, you’ll receive a shipping confirmation email with a tracking number and carrier details. You can use this number to track your package on the carrier’s website or through your account on hoyerfamily.shop. If you have trouble tracking your order, our customer service team is available to assist.

Please note:

  • Tracking information may take 24-48 hours to update after your order ships.

  • International tracking may be limited in some countries due to local carrier policies.

Lost or Damaged Shipments

We take every precaution to ensure your order arrives in perfect condition, but issues can occasionally occur during transit. Here’s how we handle lost or damaged shipments:

  • Damaged Shipments: If your order arrives damaged (e.g., crushed packaging or compromised tea), contact us within 7 days of delivery at hoyerfamilysaffron@gmail.com with your order number and photos of the damage. We’ll arrange a replacement or refund per our Refund and Return Policy.

  • Lost Shipments: If your order doesn’t arrive within the estimated delivery window, contact us immediately. We’ll work with the carrier to locate your package. If it’s confirmed lost, we’ll provide a replacement or full refund.

  • Incorrect Orders: If you receive the wrong product, notify us within 7 days, and we’ll send the correct item at no additional cost.

For all issues, please include your order number and relevant details to help us resolve the matter quickly.

Holiday Shipping

During peak seasons, such as holidays, shipping times may be longer due to increased demand and carrier delays. We recommend placing your order early to ensure timely delivery. Key holiday periods include:

  • Thanksgiving (late November)

  • Christmas and New Year’s (December)

  • Other major U.S. and international holidays

We’ll notify you of any potential delays at checkout or via email. For urgent orders, consider selecting an expedited shipping option.

Why Choose HOYER FAMILY SAFFRON LLC?

Our Shipping Policy is just one part of our commitment to delivering an exceptional customer experience. Here’s why tea lovers trust us:

  • Premium Quality Teas: Our Black Tea, Green Tea, Oolong Tea, and White Tea are sourced from the finest estates, ensuring unmatched flavor and freshness.

  • Reliable Delivery: With free U.S. shipping on orders over $35 and global options, we make it easy to enjoy our teas anywhere.

  • Secure Payments: Our Stripe-powered checkout supports credit/debit cards, Apple Pay, and Google Pay for safe transactions.

  • Exceptional Support: Our 24/7 customer service team is here to assist with any shipping or order inquiries.

If you have any questions about our Shipping Policy, don’t hesitate to contact us at +842484953245 or hoyerfamilysaffron@gmail.com. Thank you for choosing HOYER FAMILY SAFFRON LLC—let’s brew something extraordinary together!