Asked Questions (FAQ)

Your Questions, Answered

At HOYER FAMILY SAFFRON LLC, we’re passionate about delivering an exceptional tea-drinking experience to customers across the United States and around the world. Based in Coral Springs, Florida, we take pride in offering premium Black Tea, Green Tea, Oolong Tea, and White Tea, sourced from the finest estates and packaged with care to ensure unparalleled quality. We understand that you may have questions about our products, ordering process, payment methods, shipping, or returns, and we’re here to provide clear, helpful answers.

Our FAQ page is designed to address the most common inquiries we receive, making it easy for you to find the information you need. Whether you’re curious about the health benefits of our teas, how to brew the perfect cup, or the details of our global shipping options, we’ve got you covered. If you don’t find the answer you’re looking for, our 24/7 customer service team is ready to assist you at +842484953245 or hoyerfamilysaffron@gmail.com. Thank you for choosing HOYER FAMILY SAFFRON LLC—let’s brew something extraordinary together!

About Our Products

What types of tea does HOYER FAMILY SAFFRON LLC offer?

We offer a curated selection of premium teas, including:

  • Black Tea: Bold, robust, and full-bodied, perfect for a morning boost or an afternoon pick-me-up.

  • Green Tea: Light, refreshing, and packed with antioxidants, ideal for a healthy and invigorating sip.

  • Oolong Tea: A complex blend of floral and earthy notes, offering a unique balance between black and green tea.

  • White Tea: Delicate and subtly sweet, crafted from the youngest tea leaves for a refined and luxurious experience.

Each tea is sourced from the world’s finest estates, handpicked to ensure quality, freshness, and authenticity. Visit hoyerfamily.shop to explore our full collection and discover the perfect tea for your taste.

Where do you source your teas?

Our teas are sourced from renowned tea-growing regions, including estates in China, Japan, India, and Sri Lanka. We partner with trusted growers who share our commitment to quality and sustainability, ensuring that every leaf meets our rigorous standards. Each batch is lab-tested for purity and consistency, so you can trust that you’re enjoying the finest teas available.

Are your teas organic or sustainably sourced?

We prioritize sustainability and ethical sourcing. Many of our teas are grown using organic practices, and we work with suppliers who adhere to environmentally friendly and socially responsible standards. Specific certifications (e.g., USDA Organic) vary by product—check the product descriptions on our website for details. We’re committed to protecting the planet and supporting the communities that cultivate our teas.

How should I store my tea to maintain freshness?

To keep your tea fresh and flavorful:

  • Store it in an airtight container to protect it from air, moisture, and odors.

  • Keep it in a cool, dry place away from direct sunlight or heat sources.

  • Avoid storing tea near strong-smelling foods, as tea leaves can absorb odors. Our teas are packaged in eco-friendly, resealable containers designed to preserve freshness. For best results, consume your tea within 6-12 months of purchase.

How do I brew the perfect cup of tea?

Brewing the perfect cup depends on the type of tea. Here are general guidelines:

  • Black Tea: Use 1 teaspoon per 8 oz of water, steeped at 200-212°F (93-100°C) for 3-5 minutes.

  • Green Tea: Use 1 teaspoon per 8 oz of water, steeped at 175-185°F (80-85°C) for 1-3 minutes.

  • Oolong Tea: Use 1-2 teaspoons per 8 oz of water, steeped at 185-205°F (85-96°C) for 3-5 minutes.

  • White Tea: Use 2 teaspoons per 8 oz of water, steeped at 160-185°F (71-85°C) for 4-6 minutes.

For detailed brewing instructions, check the packaging or product pages on hoyerfamily.shop. Experiment with steeping times and tea amounts to suit your taste!

Ordering and Payment

How do I place an order?

To place an order:

  1. Visit hoyerfamily.shop and browse our tea collection.

  2. Add your desired products to your cart.

  3. Proceed to checkout, enter your shipping and payment information, and review your order.

  4. Submit your order and receive a confirmation email with details. If you encounter any issues, contact us at +842484953245 or hoyerfamilysaffron@gmail.com.

What payment methods do you accept?

We accept:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover).

  • Apple Pay.

  • Google Pay. All payments are processed securely through Stripe, ensuring your information is protected. See our Payment Methods page for more details.

Is it safe to pay on your website?

Yes, our checkout process is powered by Stripe, a leading payment platform with industry-standard encryption and fraud prevention. Your payment information is never stored on our servers, and transactions are protected by PCI DSS compliance. Digital wallets like Apple Pay and Google Pay add an extra layer of security through tokenization.

Can I modify or cancel my order?

You can modify or cancel your order before it ships by contacting us at hoyerfamilysaffron@gmail.com or +842484953245. Once an order has shipped, it cannot be modified, but you may be eligible for a return or refund. See our Refund and Return Policy for details.

Shipping and Delivery

Where do you ship?

We ship to all 50 U.S. states and select international destinations. Check our Shipping Policy for a list of supported countries and shipping rates.

Do you offer free shipping?

Yes, we offer free shipping on U.S. orders over $35. For orders below $35, standard shipping rates apply. International shipping rates vary by destination and are displayed at checkout.

How long does shipping take?

  • U.S. Orders: Typically 3-7 business days, depending on your location and shipping method.

  • International Orders: Typically 7-21 business days, depending on the destination and customs processing. You’ll receive a tracking number once your order ships. Contact us for updates if needed.

What should I do if my order is lost or damaged?

If your order is lost or arrives damaged, contact us within 7 days of delivery at hoyerfamilysaffron@gmail.com with your order number and photos of the issue. We’ll arrange a replacement or refund per our Refund and Return Policy.

Returns and Refunds

What is your return policy?

We accept returns for:

  • Damaged or defective products (within 7 days of delivery).

  • Incorrect orders (within 7 days of delivery).

  • Unopened products (within 14 days of delivery, in original condition). See our Refund and Return Policy for full details.

How do I request a refund?

To request a refund:

  1. Contact us at hoyerfamilysaffron@gmail.com or +842484953245 with your order number and reason for the return.

  2. Receive a Return Merchandise Authorization (RMA) number and shipping instructions.

  3. Return the item in its original packaging.

  4. Receive your refund via Stripe within 5-10 business days.

Are international returns accepted?

Yes, international returns are accepted under the same eligibility criteria. You may be responsible for return shipping costs unless the issue is due to our error. Contact us for details.

General Questions

How can I contact customer service?

Reach us at:

  • Phone: +842484953245 (24/7)

  • Email: hoyerfamilysaffron@gmail.com

  • Website: hoyerfamily.shop/contact

  • Social Media: Follow us on Instagram, Facebook, or Twitter for updates and support.

Do you offer gift options?

Yes, our teas make wonderful gifts! You can add a gift message at checkout, and we offer elegant packaging options to make your gift extra special. Contact us for custom gift inquiries.

How do I stay updated on new products or promotions?

Subscribe to our newsletter at hoyerfamily.shop for exclusive offers, new tea releases, and brewing tips. Follow us on social media for the latest updates.

Why Choose HOYER FAMILY SAFFRON LLC?

Our FAQ page is just one way we strive to make your experience seamless and enjoyable. Here’s why tea lovers trust us:

  • Premium Quality: Our teas are sourced from the finest estates, ensuring exceptional flavor and freshness.

  • Customer-Centric Service: Our 24/7 support team is here to answer your questions and resolve any issues.

  • Secure Payments: Stripe ensures safe transactions with credit/debit cards, Apple Pay, and Google Pay.

  • Global Reach: We ship to the U.S. and select international destinations, bringing our teas to you wherever you are.

If you have more questions, don’t hesitate to reach out at +842484953245 or hoyerfamilysaffron@gmail.com. Thank you for choosing HOYER FAMILY SAFFRON LLC—let’s brew something extraordinary together!