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We’re Here for You

At HOYER FAMILY SAFFRON LLC, we believe that exceptional customer service is the cornerstone of a great tea-drinking experience. Whether you have questions about our premium Black Tea, Green Tea, Oolong Tea, or White Tea, need assistance with an order, or simply want to share your love for tea, our dedicated team is here to help. Based in Coral Springs, Florida, we are proud to serve tea enthusiasts across the United States and around the world, and we’re committed to making every interaction with our brand seamless, professional, and enjoyable.

Our mission is to connect with our customers on a personal level, ensuring that every question is answered, every concern is addressed, and every tea lover feels valued. We invite you to reach out to us through any of the methods below, and we promise to respond promptly with the care and attention you deserve. Your satisfaction is our priority, and we’re excited to be part of your tea journey.

Our Contact Information

We’ve made it easy for you to get in touch with us, whether you’re in the United States or anywhere else in the world. Here’s how you can contact HOYER FAMILY SAFFRON LLC:

  • Address: 3175 NW 114th Lane, Coral Springs, Florida 33065, USA

  • Phone: +842484953245 (Available 24/7 for your convenience)

  • Email: hoyerfamilysaffron@gmail.com

  • Website: hoyerfamily.shop

Our customer service team is available around the clock to assist you with any inquiries, from product details to order tracking to brewing tips. Whether you’re a first-time buyer or a loyal customer, we’re here to ensure your experience with HOYER FAMILY SAFFRON LLC is nothing short of exceptional.

How to Reach Us

We offer multiple ways to connect with us, so you can choose the method that’s most convenient for you:

  • Email Support: Send us an email at hoyerfamilysaffron@gmail.com, and we’ll respond within 24 hours. Whether you have a question about our teas, need help with an order, or want to provide feedback, our team is ready to assist. Please include your order number (if applicable) and a detailed description of your inquiry to help us serve you better.

  • Phone Support: Call us at +842484953245 to speak directly with a member of our customer service team. Our phone lines are open 24/7, ensuring that you can reach us at any time, day or night. Whether you’re in the U.S. or abroad, we’re here to answer your questions in real-time.

  • Website Contact Form: Visit hoyerfamily.shop/contact to submit an inquiry through our secure online form. Simply fill out your details and message, and we’ll get back to you promptly.

  • Social Media: Connect with us on social media platforms like Instagram, Facebook, and Twitter to stay updated on new products, promotions, and tea-inspired content. Send us a direct message, and our social media team will respond as quickly as possible.

No matter how you choose to reach out, we’re committed to providing clear, friendly, and professional assistance. Our goal is to make every interaction with HOYER FAMILY SAFFRON LLC a positive one, whether you’re inquiring about our teas, tracking a shipment, or exploring our refund policies.

Our Commitment to Customer Service

At HOYER FAMILY SAFFRON LLC, we understand that the quality of our customer service is just as important as the quality of our teas. That’s why we’ve built a team of dedicated professionals who are passionate about tea and committed to your satisfaction. Here’s what you can expect when you contact us:

  • Prompt Responses: We aim to respond to all inquiries within 24 hours, with phone support available instantly for urgent matters.

  • Personalized Support: Every customer is unique, and we tailor our responses to meet your specific needs. Whether you’re seeking brewing advice or assistance with an international order, we take the time to understand your request and provide thoughtful solutions.

  • Global Accessibility: With customers across the United States and around the world, we’re equipped to handle inquiries in multiple languages and time zones. Our international phone line and email support ensure that distance is never a barrier to great service.

  • Knowledgeable Team: Our customer service representatives are trained not only in customer care but also in the art and science of tea. They can answer questions about the sourcing, flavor profiles, and health benefits of our Black Tea, Green Tea, Oolong Tea, and White Tea, helping you choose the perfect product for your needs.

Supporting Our Global Community

While we’re proudly based in Coral Springs, Florida, our vision extends far beyond our local community. HOYER FAMILY SAFFRON LLC is dedicated to serving tea lovers worldwide, from bustling cities to remote corners of the globe. Whether you’re ordering from New York, London, Tokyo, or Sydney, we’re here to ensure that your experience is seamless and satisfying.

For international customers, we offer:

  • Multilingual Support: Our team is equipped to assist customers in multiple languages, making it easy for you to communicate with us in your preferred language.

  • International Shipping Expertise: Have questions about shipping rates, customs, or delivery times? Our team can provide detailed information to ensure your order arrives on time and in perfect condition. Visit our Shipping Policy for more details.

  • Global Payment Options: We accept a wide range of payment methods, including credit/debit cards, Apple Pay, and Google Pay, all processed securely through Stripe. See our Payment Methods page for more information.

We’re proud to be a global brand that brings people together through the universal language of tea. No matter where you are, we’re here to support you every step of the way.

Common Inquiries We Can Help With

Our customer service team handles a wide range of inquiries to ensure your experience with HOYER FAMILY SAFFRON LLC is smooth and enjoyable. Here are some of the most common topics we assist with:

  • Product Information: Curious about the flavor profile of our Oolong Tea or the health benefits of our Green Tea? We can provide detailed descriptions, brewing tips, and pairing suggestions to enhance your tea experience.

  • Order Assistance: Need help placing an order, modifying an existing order, or tracking your shipment? We’ll guide you through the process and provide real-time updates.

  • Returns and Refunds: Have questions about our refund or return policies? We’ll walk you through the steps to ensure a hassle-free experience. See our Refund and Return Policy for more details.

  • International Orders: Wondering about shipping costs or delivery times for your country? We’ll provide clear, transparent information to help you plan your order.

  • Feedback and Suggestions: We love hearing from our customers! Whether you have a suggestion for a new tea blend or feedback about your experience, we’re all ears.

For quick answers to common questions, we recommend visiting our FAQ page, which covers topics like brewing instructions, shipping details, and payment options. If you don’t find what you’re looking for, don’t hesitate to contact us directly.

Join Our Tea Community

At HOYER FAMILY SAFFRON LLC, we’re more than just a tea company—we’re a community of tea lovers who share a passion for quality, flavor, and tradition. We invite you to join us by:

  • Subscribing to Our Newsletter: Sign up at hoyerfamily.shop to receive exclusive offers, new product announcements, and tea-inspired recipes delivered straight to your inbox.

  • Following Us on Social Media: Connect with us on Instagram, Facebook, and Twitter to share your tea moments, discover new blends, and engage with other tea enthusiasts.

  • Sharing Your Feedback: Your input helps us grow and improve. Whether it’s a review of our White Tea or a suggestion for our website, we value your thoughts and strive to make your experience better every day.

Why Choose HOYER FAMILY SAFFRON LLC?

When you contact HOYER FAMILY SAFFRON LLC, you’re not just reaching out to a company—you’re connecting with a team that’s passionate about tea and dedicated to your satisfaction. Here’s why customers trust us:

  • Premium Quality Teas: Our Black Tea, Green Tea, Oolong Tea, and White Tea are sourced from the world’s finest estates, ensuring unparalleled flavor and freshness.

  • Customer-Centric Approach: We put you first, offering personalized support and a seamless shopping experience.

  • Global Reach: With reliable shipping to the U.S. and international destinations, we make it easy for tea lovers worldwide to enjoy our products.

  • Secure and Convenient Payments: Our partnership with Stripe ensures safe, fast, and flexible payment options, including Apple Pay and Google Pay.

We’re honored to be part of your tea journey and look forward to assisting you with any questions or needs you may have. Thank you for choosing HOYER FAMILY SAFFRON LLC—let’s brew something extraordinary together.